Cancellation and refund policy

If you cancel

• At least 24 hours before the call: full refund, or a free reschedule if you prefer.
• Less than 24 hours before the call: we will reschedule once at no charge. We do not refund late cancellations.
• No-show: no refund, but write to us within 7 days and we will rebook you once.

If we cancel or cannot help

• If we cancel or miss the call, we will offer a new time or a full refund, whichever you choose.
• If, after the call, we have not been able to help with your problem, tell us within 7 days and we will refund you in full.

How to ask

Email [email protected] from the address you booked with, and include your name and the Razorpay payment ID from your receipt.

How refunds are paid

We approve refund requests within 3 working days. Approved refunds go back to the original payment method through Razorpay and usually reach your account in 5 to 7 working days, depending on your bank or UPI app.

If a payment fails or is charged twice

If money left your account but you got no confirmation, it is normally reversed automatically by your bank within a few working days. If it is not, or if you were charged twice, email us with the payment ID and we will sort it out.